Last updated: 30 September 2026
AxiSafety Training Ltd is based in Lisburn, Northern Ireland. This policy explains how we collect and use personal information when you visit our website, contact us, enquire about training or purchase books from our online store.
This policy addresses applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended. Additional requirements may apply when we offer goods or services to people in the Republic of Ireland.
AxiSafety Training Ltd is the controller responsible for the personal information covered by this policy.
Address:
AxiSafety Training Ltd
5 Donard Drive
Lisburn
BT28 1UU
Northern Ireland
Email: info@axisafetyni.com
Website: https://axisafetyni.com
Please contact us using these details if you have questions about this policy or how we handle your information.
Depending on how you interact with us, we collect information such as:
Your name, email address and telephone number.
Your company name and business contact details.
Your billing and delivery addresses.
Details of training enquiries and bookings.
Information about book orders, payments, deliveries and refunds.
Messages you send us and records of our correspondence.
We receive information when you complete an enquiry form, place an order or communicate with us. We may also receive relevant booking or delivery information from someone acting on your behalf, such as your employer.
If you provide another person’s details when arranging training or placing an order, please ensure they know you have shared their information and direct them to this policy.
Please avoid including unnecessary sensitive personal information in general enquiry forms or emails.
We use personal information to:
Respond to enquiries and provide quotations.
Arrange and administer training bookings.
Process book orders, payments, deliveries and returns.
Communicate about your purchases or bookings.
Handle questions, complaints and disputes.
Maintain records required by law.
Protect our business and services against fraud and misuse.
The appropriate legal basis depends on the purpose for which information is used.
We use information where necessary to fulfil a contract with you or take steps you request before entering into a contract, such as preparing a quotation or processing an order.
We use information where necessary to comply with applicable law, including relevant accounting and tax record requirements.
We may use information to administer business relationships, communicate with company representatives, handle complaints and protect our services. These interests must be balanced against your rights and interests.
Where an employer arranges training for delegates, administering relevant delegate information may be necessary for our legitimate interests in providing the agreed training service.
Where an activity requires consent, we must obtain it before carrying out that activity. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
If you do not provide information necessary to process an order or booking, we may be unable to supply the requested product or service.
Our online store uses WP EasyCart. Card payments are processed through Stripe. We also accept direct bank transfers.
We use relevant transaction details, payment references and payment status to administer orders, reconcile payments and manage refunds.
Stripe processes payment and related information to provide its services, support payment security and meet its legal obligations. Depending on the activity, Stripe may act as a processor or an independent controller.
You can read Stripe’s privacy policy here:
For direct bank transfers, we use the payment information available through our banking records to identify and reconcile your payment.
Please do not send your full card details or card security code to us by email.
Where necessary for the purposes described in this policy, relevant information may be shared with:
Payment providers and banks.
Postal and delivery providers.
Website hosting, IT support and email providers.
Accountants, insurers and professional advisers.
Authorities where disclosure is legally required.
For example, a delivery provider needs appropriate contact and address information to deliver your books.
Disclosures must be limited to information needed for the relevant purpose. Where a provider processes personal information on our behalf, appropriate data protection arrangements are required.
Some service providers may store or access personal information outside the UK. Access by overseas support providers can also constitute an international transfer.
Where a transfer is subject to restrictions under applicable data protection law, an appropriate transfer mechanism is required. Depending on the circumstances, this may involve an adequacy decision or approved contractual safeguards and any necessary additional protections.
Contact info@axisafetyni.com to request information about international transfers relating to your information and any applicable safeguards.
Retention depends on the type of information, why it is needed and any applicable legal requirements.
We use the following criteria to determine how long information is required:
Enquiries: the time needed to respond, complete relevant follow-up and resolve matters arising from the enquiry.
Orders, invoices and payment records: the time needed to fulfil the purchase, handle returns or disputes and meet accounting and tax obligations.
Training booking records: the time needed to administer the booking and address relevant queries, contractual obligations or claims.
Correspondence and complaints: the time needed to resolve the matter and retain evidence where necessary for a related claim or legal obligation.
Information relevant to an ongoing dispute or legal requirement may need to be retained longer. Personal information should be deleted or anonymised when there is no longer a lawful reason to retain it.
You can contact us for information about the retention of particular records relating to you.
We are responsible for applying appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Those measures must reflect the nature of the information and the risks involved.
No online system or method of transmission can be guaranteed completely secure. Please do not send passwords or full payment-card details through general contact forms or email.
Depending on the circumstances and applicable law, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict certain processing.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where we rely on it.
You may object to the use of your information for direct marketing at any time.
These rights are subject to applicable conditions and exceptions. For example, certain records may need to be retained to comply with a legal obligation.
To exercise your rights, email info@axisafetyni.com or write to our address above. We may request proportionate information to verify your identity. We normally respond within one month, subject to any lawful extension or exception.
Our website uses WordPress, and our online store uses WP EasyCart and Stripe. These services may use cookies or similar technologies to support website functions, shopping baskets and payment security.
We do not use tracking pixels on our website.
Please read our Cookie Policy for further information. Where consent is required for a particular technology, it must be obtained before that technology is used. Continuing to browse does not, by itself, constitute consent.
If you have concerns about how we handle your personal information, please contact:
Email: info@axisafetyni.com
Post:
AxiSafety Training Ltd
5 Donard Drive
Lisburn
BT28 1UU
Northern Ireland
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, which covers Northern Ireland:
https://ico.org.uk/make-a-complaint/
Where applicable, you may complain to the supervisory authority in your country. For customers in the Republic of Ireland, this is the Data Protection Commission:
https://www.dataprotection.ie/
You do not have to contact us before approaching a supervisory authority.
We may update this policy from time to time. Any updates will appear on this page with a revised “Last updated” date.
We will not normally notify you individually of routine updates. Where required by applicable data protection law, we will provide additional notice.