Last updated: 29 September 2026
AxiSafety Training Ltd is based in Lisburn, Northern Ireland. This policy explains how we collect and use personal information when you visit our website, contact us, enquire about training or purchase books from our online store.
We handle personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended. Additional requirements may apply when we offer goods or services to people in the Republic of Ireland.
AxiSafety Training Ltd is the controller responsible for the personal information covered by this policy.
Address:
AxiSafety Training Ltd
5 Donard Drive
Lisburn
BT28 1UU
Northern Ireland
Email: info@axisafetyni.com
Website: https://axisafetyni.com
Please contact us using these details if you have questions about this policy or how we handle your information.
Depending on how you interact with us, we collect information such as:
Your name, email address and telephone number.
Your company name and business contact details.
Your billing and delivery addresses.
Details of training enquiries and bookings.
Information about book orders, payments, deliveries and refunds.
Messages you send us and records of our correspondence.
We receive information directly from you when you complete an enquiry form, place an order or communicate with us.
If you provide another person’s details when arranging training or placing an order, please ensure they know you have shared their information and direct them to this policy.
[Confirm before publication: any additional information collected through customer accounts, training records, employers, website logs, analytics or accessibility requests. Explain any sensitive information collected and the applicable legal condition.]
We use personal information to:
Respond to enquiries and provide quotations.
Arrange and administer training bookings.
Process book orders, payments, deliveries and returns.
Communicate about your purchases or bookings.
Handle questions, complaints and disputes.
Maintain records required by law.
Protect our business and services against fraud and misuse.
We only use personal information where we have an appropriate legal basis.
We use information where necessary to fulfil a contract with you or take steps you request before entering into a contract, such as preparing a quotation or processing an order.
We use information where necessary to comply with applicable law, including relevant accounting and tax record requirements.
We may use information to administer business relationships, communicate with company representatives, handle complaints and protect our services. We consider the effect on your rights before relying on this basis.
Where an employer arranges training for delegates, administering those delegates’ information may rely on legitimate interests rather than a contract directly with each delegate.
Where an activity requires your consent, we will ask for it. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
If you do not provide information necessary to process an order or booking, we may be unable to supply the requested product or service.
[Confirm before publication: any marketing activities, additional uses of training records and legal bases not covered above.]
Our online store uses WP EasyCart. Card payments are processed through Stripe. We also accept direct bank transfers.
We use relevant transaction details, payment references and payment status to administer orders, reconcile payments and manage refunds.
Stripe processes payment and related information to provide its services, support payment security and meet its legal obligations. Depending on the activity, Stripe may act as a processor or an independent controller.
You can read Stripe’s privacy policy at:
Please do not send your full card details or card security code to us by email.
[Confirm before publication: which payment details AxiSafety receives or stores through the EasyCart and Stripe integration.]
Where necessary for the purposes described in this policy, relevant information may be shared with:
Payment providers and banks.
Postal and delivery providers.
Website hosting, IT support and email providers.
Accountants, insurers and professional advisers.
Authorities where disclosure is legally required.
For example, a delivery provider needs appropriate contact and address information to deliver your books.
We limit disclosures to information needed for the relevant purpose and put appropriate arrangements in place where a provider processes personal information on our behalf.
[Confirm before publication: the actual service providers and any information shared with instructors, employers, awarding bodies or marketing providers. Include the purposes of those disclosures.]
Some service providers may store or access personal information outside the UK. Overseas access, including access by support providers, may also constitute an international transfer.
[Complete before publication: identify the actual international transfers, applicable adequacy arrangements or other safeguards, and how people can obtain information about those safeguards. Address EU transfer requirements where applicable.]
We retain personal information for as long as necessary for the purpose for which it was collected, taking account of legal obligations and the need to resolve complaints or claims.
Our retention arrangements are:
Enquiries that do not lead to a booking or order: [insert retention period or specific criteria].
Orders, invoices and payment records: [insert retention period and relevant legal requirements].
Training and certification records: [insert retention period or applicable requirements].
Customer accounts and correspondence: [insert retention period or criteria].
Website logs, cookie records and backups: [insert retention periods or criteria].
Information may be retained longer where necessary for an ongoing dispute or legal obligation. When information is no longer required, we delete or anonymise it in accordance with our retention procedures.
[Complete before publication: describe the security measures actually used, such as access restrictions, secure connections, updates and backup arrangements. Confirm these with the website administrator.]
No online system or method of transmission can be guaranteed completely secure.
Depending on the circumstances and applicable law, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict certain processing.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where we rely on it.
You may object to the use of your information for direct marketing at any time.
These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain records to comply with a legal obligation.
To exercise your rights, email info@axisafetyni.com or write to our address above. We may request proportionate information to verify your identity. We normally respond within one month, subject to any lawful extension or exception.
[Confirm before publication: whether any solely automated decisions with legal or similarly significant effects occur. Add the required explanation and safeguards if applicable.]
Please read our Cookie Policy for details of the cookies and similar technologies used on our website, their purposes and how to manage your choices.
Where consent is required, it must be obtained before the relevant technology is used.
[Complete before publication: link to the finished Cookie Policy and confirm that the website’s cookie controls match its wording.]
If you have concerns about how we handle your personal information, please contact:
Email: info@axisafetyni.com
Post:
AxiSafety Training Ltd
5 Donard Drive
Lisburn
BT28 1UU
Northern Ireland
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, which covers Northern Ireland:
https://ico.org.uk/make-a-complaint/
Where applicable, you may complain to the supervisory authority in your country. For customers in the Republic of Ireland, this is the Data Protection Commission:
https://www.dataprotection.ie/
You do not have to contact us before approaching a supervisory authority.
We may update this policy from time to time. Any updates will appear on this page with a revised “Last updated” date.
We will not normally notify you individually of routine updates. Where required by applicable data protection law, we will provide additional notice.
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